Repairs responsibilities

The majority of repairs are our responsibility, however there are some that are yours as a tenant. 

Our responsibility is to keep in good repair the structure, the outside of your home, the plumbing, and electric and heating systems we provide. Where we are responsible our response time will be based on one of our response categories.

You, as our tenant are also responsible for a number of repairs.

 

Who is responsible for what?

The table below shows a selection of repairs and who is responsible for them.

Tenant responsibilities

 

Item

Exceptions

Cookers

When supplied by Larkfield

Cupboards

 

Decoration and painting (internal)

 

Door name plate

 

Doors (internal)

 

Electric plugs

 

Fire (electric and gas)

 

Fireplace / floor tiles

 

Fuse to plug

 

Garden huts

When supplied by Larkfield

Glass to internal doors / screen

 

Greenhouses, Sheds, Pigeon lofts

 

Keys (replacement)

 

Kitchen fittings and worktops

Wear and tear

Light bulbs

 

Pulley for clothes

When supplied by Larkfield

Ropes for clothes drying

 

Shower unit

When supplied by Larkfield

Sink base unit

 

TV aerials / satellite dish

 When installed by Larkfield

Waste plugs / chains to basin, bath or sink

 

 

Larkfield responsibilities

 

Inventory item

Exceptions

Back boiler

 

Balconies

 

Bannister (internal)

 

Baths

 When installed by tenant

Bin store

 

Brickwork, blockwork etc

 

Carbon Monoxide detectors

When installed by tenant

Ceilings

 

Chimney stacks, pots, cowls and sweeping

 

Cisterns

 When installed by tenant

Clothes poles

 

Communal areas to flats

 

Damp-proof courses

 

Door bell

 When installed by tenant

Door locks

When tenant has lost or broken the key

Doors to common areas

 

Doors/door fixings (external)

 

Down pipes, rain and soil

 

Drainage (including blockages)

 

Driveways

When laid by tenant

Electric heaters

 

   

Electric wiring, sockets, switches, fuse box, ELCB, fuses/MCB

 

Entry systems

 

Fascia, soffit boards etc

 

Fences

When supplied by tenant

Floorboards

 

Foundations

 

Gas central heating / pipes / radiators / timber / thermostats / pumps etc

Unauthorised installations

Gates

When supplied by tenant

Glass (double / triple glazing)

When installed by tenant

Glass (external)

When police incident, number forwarded to Larkfield office

Guttering

 

Handrails (external)

 

Hatch to loft (communal or individual)

 

Immersion heaters

Unauthorised installation

Lighting pendants and roses

 

Overview pipes

 

Painting (external)

 

Parking area (communal)

 

Path to main access / path to garden

When installed by tenant

Paths (public)

 

Plaster and plasterboard

 

Porch

When erected by tenant

Pumps

 

Radiators

 

Retaining walls

 

Roofs, roof tiles/slates, roof lights

 

   

Roughcast

 

Sink bowl and drainer

 

Skirting boards

When installed by tenant

Smoke detectors

When installed by tenant

Sockets and switches (electrical)

 

Stairs (common or internal) and stair lighting

 

Steps

 

Taps, washers on taps

 

Ventilators

Unauthorised installation

Wash hand basins

 

Water heating

 

Water supply

 

WC

 

Window frames, sills and fittings